Privacy Policy

We collect only what we need to build, sell and deliver furniture, and to stay in touch with you:

• Contact details you give us: name, email address, billing and shipping address, and mobile phone number.
• Order details: the pieces you commission, materials and finishes, and any notes you leave for the workshop.
• Payment details, which are handled by our payment provider. We do not store full card numbers on our own systems.
• Account details when you create an account: your email address, a securely stored password, and your phone number if you provide one.
• Messages you send us by contact form, email, text message or social media.
• Basic technical data about your visit, such as pages viewed, device type, and the site you arrived from.

• To prepare, build, deliver and service the furniture you commission.
• To confirm and take payment for orders, and to keep the records tax and warranty require.
• To send order and account updates, including production and delivery notices and appointment reminders.
• To keep your account secure, for example by sending a one-time code when you sign in or confirm a new account.
• To answer your questions and provide customer care.
• To improve this site and understand which pieces people are drawn to.
• To meet our legal obligations and prevent misuse of our services.

We send text messages only for the purposes listed below, and only to people who have given us their mobile number and opted in.

• Account notifications: order confirmations, production and delivery updates, and appointment reminders.
• Account security: one-time verification codes when you confirm an account or sign in.
• Customer care: replies to questions you send us.

You opt in by ticking the text message box on our contact form or on the account sign-up form. The consent wording, the message frequency and the opt-out instructions appear on the form before you submit your number. We do not add numbers to our messaging list in any other way, and we do not buy or rent phone numbers from anyone.

• Message frequency varies, up to 4 messages per month.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP to any message to stop receiving texts. Reply HELP for help, or email hello@designintent.co.
• Consent to receive text messages is not a condition of any purchase.
• Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent — your mobile number and the fact that you agreed to receive messages — are excluded from every category of information described in this policy, and will not be shared with any third parties.

We do not sell, rent, or share your mobile number or your opt-in consent with affiliates, lead generators, or any other party for their own marketing.

We share information only with the service providers that make the work possible, and only as much as each one needs:

• Our payment provider, to take payment and issue receipts and invoices.
• Our customer records system, to keep your order history and preferences in one place.
• Our email, text message and website hosting providers, to deliver messages and run this site.
• Analytics tools, which receive aggregated, non-identifying usage data.

We may also disclose information where the law requires it, or where it is needed to protect our rights or the safety of others. If the business is ever sold or transferred, customer records may pass to the new owner under the same commitments set out here. Message delivery providers receive only what they need to transmit a message; they do not receive your consent to use for their own purposes.

This site uses cookies and similar storage to keep your cart, remember your session, and measure how the site is used. Analytics data is aggregated and is not used to identify you. You can block cookies in your browser; the shop will still work, though the cart may not remember items between visits.

We keep order and warranty records for as long as the guarantee on your piece runs and for as long afterwards as tax and accounting rules require. Account details are kept while your account is open. If you opt out of text messages we keep a record that you did so, and we stop sending them.

• Text messages: reply STOP at any time. You will receive no further texts from us.
• Email: use the unsubscribe link in any marketing email, or write to us.
• Access, correction and deletion: email hello@designintent.co to ask for a copy of what we hold, to correct it, or to have it deleted where we are not required to keep it.

Opting out of marketing messages never affects an order in progress.

This site and our messaging program are intended for adults. We do not knowingly collect information from children under 16, and we do not knowingly send text messages to them.

We use industry-standard measures to protect your information, including encrypted connections and access limited to the people who need it. No system is perfectly secure, so we keep only what we need and review it regularly.

If we change how we handle your information, we will update this page and the date at the top. Material changes affecting text messaging will be communicated through the same channel you opted into, or on this page.