Terms & Conditions

Chairman and Board designs and builds made-to-order seating in High Point, North Carolina, United States. In these terms, "we", "us" and "our" mean Chairman and Board, and "you" means the person or business using this site or commissioning a piece.

• Every piece is made to order. Prices shown on this site are for the configuration described and may change before an order is placed.
• Payment is taken through our payment provider at checkout. We do not store full card numbers.
• An order is accepted once payment is confirmed and we acknowledge it. If a piece cannot be made as ordered, we will tell you and refund any amount already paid for it.
• Discount codes and account pricing are applied at checkout and cannot be combined unless we say so in writing.

Because each chair is built to your specification, changes can only be made before production begins. If you supply your own material (COM), you are responsible for its suitability, quantity and delivery to the workshop; we will confirm yardage and shipping details before we cut. Natural materials vary in grain, tone and texture, and those variations are part of the piece rather than a fault.

Lead times are estimates given in good faith and begin when your order is confirmed and any material has arrived at the workshop. Delivery dates are arranged with you, and someone must be available to receive the piece. Risk passes to you on delivery. Please inspect the piece on arrival and tell us about any damage within seven days.

Made-to-order pieces are not returnable simply because you have changed your mind. If a piece arrives damaged, or differs from the specification we confirmed, contact us and we will repair or remake it. Our frames carry a lifetime guarantee against defects in materials and workmanship under normal domestic use; upholstery, finishes and normal wear are excluded. Nothing in these terms affects your statutory rights, and nothing limits our liability for death or personal injury caused by our negligence.

You are responsible for keeping your password confidential and for activity under your account. Tell us at once if you believe someone else has access to it. We may close an account that is used to abuse the site, our messaging, or other customers.

Program. Chairman and Board sends text messages for order and account notifications, account security codes, appointment reminders and customer care replies.

• How you opt in. Tick the text message box on the contact form or on the account sign-up form and give us your mobile number. The box is never ticked for you, and we never add a number to our list by any other route. Consent is not a condition of any purchase.
• Message frequency. Message frequency varies, up to 4 messages per month.
• Cost. We do not charge for the messages, but message and data rates may apply, depending on your mobile plan.
• Opting out. Reply STOP to any message to cancel. We will confirm the cancellation, and you will receive no further texts. You can also opt out by writing to hello@designintent.co.
• Help. Reply HELP to any message, or email hello@designintent.co.
• Carriers are not liable for delayed or undelivered messages.
• Text messaging is not an emergency channel. Do not use it to report something urgent.
• You must be 18 or older, or have a parent or guardian's permission, to opt in.
• Mobile information is never shared with third parties or affiliates for marketing. See our Privacy Policy for how we handle your number.
• We may change or end the messaging program, and we will give notice of any material change.

The designs, photography, text and marks on this site belong to Chairman and Board or are used with permission. You may browse, share links and use the site for your own purposes; please do not copy our photography or designs for commercial use without written permission.

We keep this site accurate and available, but we do not promise it will be free of interruption or error, and we may suspend it for maintenance. To the extent the law allows, our liability for any claim connected with this site or an order is limited to the amount you paid for the piece in question. We are not liable for indirect or consequential losses.

These terms are governed by the laws of the State of North Carolina, United States, and the courts of that state have jurisdiction over any dispute.

We may update these terms from time to time. The version published here, with the date shown at the top, is the version that applies. Changes do not affect orders already accepted.